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econsult >Coronavirus Patient Notice  - Last updated 30.3.2020

From Monday 16/03/2020 we will be changing our appointment system

This is in line with many other GP practices in the area and is to protect our patients and staff from Covid 19, Coronavirus

All patients will need to discuss their need for an appointment with a Doctor

If you need a routine appointment phone after 8.30am, Keep trying through the morning and afternoon if you cannot get through on your first few tries, we have tripled the number of phone lines and are dealing with an unprecedented number of calls. If you need an appointment you will be given a time a doctor will phone you back the same morning.  The receptionist will need to know your phone number and the reason for your call.

If you need an urgent appointment please phone as early as possible in the day, you can phone from 8am.  This helps us manage our workload better.  The receptionist will need to know your phone number and the reason for your call.

We will try your number twice, 1 minute apart.  If you do not answer we will not keep trying you will need to phone back for a new appointment.

We have the facility to do both phone appointments and video call appointments and the majority of problems can be safer managed this way. Whsilt this is different to our usual way of working it is for your safety and to stop us getting sick so there is no one left to help you.

We have decide for the time being until the situation is calmer and clearer to cancel a number of services including Joint Injections, Implants, Coils, Private Medicals, Learning Disability Reviews, Medication Reviews, Smears and Blue Med Reviews and diabetic clinics.

Asthma and COPD clinics will be carried out by phone.

Walk in family planning clinic patients will now be phone triaged first.  If you need an appointment in our family planning clinic, phone and ask to be added to the family planning triage list and you will be phoned back by our nurse.

When the situation is calmer and more clear we will make plenty of these appointments available, so please keep an eye on our website.

Please be aware we cannot carry out Coronavirus testing.

Whatever your appointment is for, whether it is with a nurse or a Doctor DO NOT come to the surgery if you have a temperature, cough, breathing difficulties or are concerned you may have Corona Virus or have had symptoms in the previous 7 days or are in a self isolating household due to symptoms.

Repeat prescriptions

Llynfi Surgery Patients can access prescriptions via My health online (if you wish to sign up please email Nichola.Richards@wales.nhs.uk), put through the letter box if you are going to the shops for essential items, or email Nichola.richards@wales.nhs.uk or Ellen.Phillips@wales.nhs.uk. Further information is also on face book. We hope to have e consult available in the coming week. Please leave our phone lines as free as possible for people who are ill at the moment, the elderly, and vulnerable.  

In view of the current Coronavirus pandemic we are changing our repeat prescribing arrangements in line with other local practices.

When you request your next repeat prescription you will be issued prescription(s) to cover the next 3 months.  The chemist is unlikely to issue the entire 3 month supply to you but you will not need to contact the surgery for a further prescription within this time.

Routine medication reviews are currently suspended.

PLEASE DO NOT WORRY

WE WILL CONTINUE TO ISSUE YOUR PRESCRIPTION until such time as the situation becomes clearer.  You will not need to attend the surgery for routine face to face review or annual screening tests during this suspension.

Repeat prescriptions will be sent to your usual nominated pharmacy in the normal way.

PLEASE NOTE: you will no longer be able to collect your repeat prescription from the surgery.  This is for the protection of yourselves, other patients who may still need to attend the surgery and the staff.

Please nominate a chemist at the time of requesting your repeat prescription if you haven't already done so.

Repeat prescription requests made without a nominated pharmacy will be sent to Well Pharmacy which is next door to Iceland.

If you have my health online access you can use this to send message to and we can resend back - this maybe easier than contacting by phone.

Urgent Prescriptions

In view of the current Coronavirus pandemic we are changing our acute/emergency prescribing arrangements in line with other local Practices.  This is for your own safety, the safety of other patients who may still need to attend and for the staff.

YOU ARE NO LONGER ABLE TO COLLECT THESE PRESCRIPTIONS FROM THE SURGERY

emergency and urgent (same day) prescriptions issued between 8am and 12 midday will be collected and taken by a member of the surgery to WELL Pharmacy next door at 12 o'clock.

The pharmacy will endeavour to have these ready for collection within a few hours.

Emergency and urgent prescriptions issued between 12 midday and 5.00pm will again be collected together and taken by a member of the surgery staff to WELL Pharmacy next door.

The pharmacy will endeavour to have these ready for collection before closing at 6.00pm.

PLEASE DO NOT COME TO THE SURGERY TO COLLECT YOUR PRESCRIPTION

Thank you

I need an isolation Note for WORK how to I get it?

please follow this link: https://111.nhs.uk/isolation-note/

What to do if you have symptoms of Coronavirus

Isolate Your household.

Stay at home

If you or anyone in your household has a high temperature or a new and continuous cough - even if mild

Everyone in your household must stay at home for 14 days and keep away from others

Do Not go to the GP, pharmacy, or hospital

Go to nhsdirect.wales.nhs.uk to check your symptoms and follow the specialist medical advice.  Only call NHS 111 if  your symptoms worsen.

Protect older people and those with existing health conditions by avoiding contact.

Find out how to isolate at home at:

phw.nhs.wales/coronavirus

Welcome to Llynfi Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access and Location

Within the building, steps have been avoided to allow the free use of wheelchairs.  The surgery is situated near the bus station and there is a free car park nearby.  Most of the area is on flat ground apart from the road to Maesteg Hospital, which is along a bus route.  There is also a bus route to Princess of Wales Hospital in Bridgend. 

In the Interest of Hygiene

Patients are respectfully requested not to consume food in the surgery.  Smoking is strictly not allowed.  Dogs are not allowed on the premises other than guide dogs.  We do not allow the use of mobile phones on the premises as this can interfere with the electronic equipment.

(Site updated 30/03/2020)
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