Patient Notice - In order to improve services to our patients, we are having a new telephone system installed today, which may involve some disruption to our telephone lines.
Please note that you can contact us via our website at website Llynfisurgerymaesteg.co.uk and complete an Econsult questionnaire for any admin or medical queries/problems you may have.
Thank you for your co-operation
Covid 19 Patient Notice - Last updated 09/06/20
As you are aware the last few months during the COVID-19 Pandemic have been very challenging for everyone.
Firstly we would like to thank everyone for their patience and support during this unprecedented time.
The safety of our staff and all our patients remains our prime concern, and as you are no doubt aware we have had to make changes to the way we offer our services during the recent months, being responsive to both patient and staff needs.
As lockdown slowly eases strict social distancing still remains paramount and outlined below is a reminder on how we currently provide our services:
- If you wish to make an appointment with a GP please visit our website where you will be able to access a consultation through “econsult”. Here, you will be able to give your details with a summary of your medical condition, and a clinician will then call you back or conduct a Video consultation within 24 hours. If it is felt you need to be seen face-to face, you will be given an appointment time to come to the surgery.
- On arrival please use our main door where you will be able to speak to our reception staff via intercom which is located in our foyer.
PLEASE NOTE THAT YOU MUST STICK TO THE ALLOCATED APPOINTMENT TIME AS YOU WILL BE UNABLE TO WAIT IN OUR WAITING AREA AND WILL HAVE TO REMAIN OUTSIDE (adhering to social distancing rules) UNTIL INVITED IN.
- If you have an appointment and will be entering the surgery we would kindly request that you wear a facial covering. We have attached a link below showing how one of these can be made at home
How to make a cloth face mask https://www.youtube.com/watch?time_continue=97&v=zWTxGqX0ksQ&feature=emb_logo
We are well aware that not everyone will have access to social media or our website. Therefore we would be extremely grateful if you could pass on to family and friends, that if patients are unable to access an appointment on econsult they are still able to contact the surgery by telephone and a GP will then call them back.
We would also like to emphasise that whilst we are operating differently we are open and here for you if you need us.
COVID 19 Patient Notice - Last updated 13/05/2020
We are continuing to speak to all patients on the telephone or via video call to asses their condition, if a face to face appointment is needed this can be arranged safely by our GP's
This is in line with other GP practices and is to protect our patients and staff from Covid 19
PLease if able to use Econsult rather than telephone. This keeps our phone lines free for those without internet access. Econsults can be submitted any time of day or night.
After your Econsult is submitted we will call you back no later than the next working day.
If you need an urgent appointment please phone as early as possible in the day, you can phone from 8am. This helps us manage our workload better. The receptionist will need to know your phone number and the reason for your call.
If you do not have internet access and need a routine appointment phone after 8.30am, Keep trying through the morning and afternoon if you cannot get through on your first few tries, we have tripled the number of phone lines and are dealing with an unprecedented number of calls. If you need an appointment you will be given a time a doctor will phone you back the same morning. The receptionist will need to know your phone number and the reason for your call.
We will try your number twice, 1 minute apart. If you do not answer we will not keep trying you will need to phone back for a new appointment.
We have the facility to do both phone appointments and video call appointments and the majority of problems can be managed this way. Whilst this is different to our usual way of working it is for your safety.
We have decided for the time being, until the situation is clearer to cancel a number of services including Joint Injections, Implants, Coils, Private Medicals, Learning Disability Reviews, Medication Reviews, Smears and Blue Med Reviews and diabetic clinics.
Asthma and COPD clinics will be carried out by phone.
Please be aware we cannot carry out Coronavirus testing.
Whatever your appointment is for, whether it is with a nurse or a Doctor DO NOT come to the surgery if you have a temperature, cough, breathing difficulties or are concerned you may have Corona Virus or have had symptoms in the previous 7 days or are in a self isolating household due to symptoms.
FOR FAMILY PLANNING CLINIC PLEASE SEE THE LINK BELOW IN FURTHER INFORMATION
Llynfi Surgery Patients can access prescriptions via My health online if you wish to sign up please email Nichola.Richards@wales.nhs.uk
Alternatives to my MY health online are:
Put your prescription through the letter box if you are going to the shops for essential items /email Nichola.firstname.lastname@example.org or Ellen.Phillips@wales.nhs.uk. /Submit an Econsult.
Routine medication reviews are currently suspended but WE WILL CONTINUE TO ISSUE YOUR PRESCRIPTION until such time as the situation becomes clearer. You will not need to attend the surgery for routine face to face review or annual screening tests during this suspension.
You will no longer be able to collect your repeat prescription from the surgery.
Repeat prescriptions will be sent to your usual nominated pharmacy in the normal way.
Please nominate a chemist at the time of requesting your repeat prescription if you haven't already done so.
Repeat prescription requests made without a nominated pharmacy will be sent to Well Pharmacy which is next door to Iceland.
In view of the current Coronavirus pandemic we are changing our acute/emergency prescribing arrangements in line with other local Practices. This is for your own safety, the safety of other patients who may still need to attend and for the staff.
YOU ARE NO LONGER ABLE TO COLLECT THESE PRESCRIPTIONS FROM THE SURGERY
emergency and urgent (same day) prescriptions issued between 8am and 12 midday will be collected and taken by a member of the surgery to WELL Pharmacy next door at 12 o'clock.
The pharmacy will endeavour to have these ready for collection within a few hours.
Emergency and urgent prescriptions issued between 12 midday and 5.00pm will again be collected together and taken by a member of the surgery staff to WELL Pharmacy next door.
The pharmacy will endeavour to have these ready for collection before closing at 6.00pm.
I need an isolation Note for WORK how to I get it?
please follow this link: https://111.nhs.uk/isolation-note/
What to do if you have symptoms of Coronavirus
Isolate Your household.
Stay at home
If you or anyone in your household has a high temperature or a new and continuous cough - even if mild
Everyone in your household must stay at home for 14 days and keep away from others
Do Not go to the GP, pharmacy, or hospital
Go to nhsdirect.wales.nhs.uk to check your symptoms and follow the specialist medical advice. Only call NHS 111 if your symptoms worsen.
Protect older people and those with existing health conditions by avoiding contact.
Find out how to isolate at home at:
Patients in Isolation
There are volunteer groups in Maesteg, ready to help you ……
Are you struggling to find help with - shopping for food and essential items
- Prescription collections
- Small errands (such as posting mail)
Or do you just need someone to talk to, or check on you from time to time?
If you have no support, cannot manage the internet, need access to a Food Bank, or are struggling to cope with social isolation alone, please CALL (or TEXT your name to) the number for your area. Somebody will then pass your name to local volunteers who will contact you to try and help with whatever you need.
07497 202 009 For Maesteg
07496 124 682 For Bryn
07496 134 312 For Caerau and Nantyfyllon
07496 124 610 For Llangynwyd
Health Visiting Service
In line with the Welsh Government requirement regarding COVID-19, the way the Health Visiting Service is being operated has changed. The service is still continuing but restrictions have been put in place. Home visits will still be carried out for identified safeguarding families but all other contact is via telephone consultation.
If you need support please ring the following numbers:
01656 753734/753735 or 07875540860
Welcome to Llynfi Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access and Location
Within the building, steps have been avoided to allow the free use of wheelchairs. The surgery is situated near the bus station and there is a free car park nearby. Most of the area is on flat ground apart from the road to Maesteg Hospital, which is along a bus route. There is also a bus route to Princess of Wales Hospital in Bridgend.
In the Interest of Hygiene
Patients are respectfully requested not to consume food in the surgery. Smoking is strictly not allowed. Dogs are not allowed on the premises other than guide dogs. We do not allow the use of mobile phones on the premises as this can interfere with the electronic equipment.
(Site updated 17/06/2020)