Practice Leaflet

 

Llynfi Surgery, Llynfi Road Maesteg CF34 9DT/

Bryn Surgery, Maesteg Road, Bryn SA13 2LJ

 

Llynfi Surgery

Health care Team

Dr Rachel Cribb MB BCh MrCGP        Partner

Dr Menna Hughes  MB BCh MrCGP     Partner

Dr Jane Yagoub     MBBS DRCOG          Partner

Dr Susan Farrell   MB CHB MrCGP       Partner

Dr Joelle Jeans                                        Salaried doctor

Dr Owain James                                     Salaried doctor

Mr Mark Hunt                                        Advanced Paramedic Practitioner   

Sr Clare Dare                                          Practice Nurse

Sr Natalie Treharne                               Practice Nurse

Mrs Tanya Davies                                   HCA

Mrs Ellen Phillips                                   Phlebotomist

Miss Leonie Murray                             Phlebotomsit

GP Registrars (2021-2022)

Dr Sarah Bennett

Dr Emma Yeaman

Dr Carla Teiser

 

 

 

 

 

 

 

General Information:

 

Surgery Hours:

 

The surgery building is open Monday to Friday 8.30 am to 6.30 pm.

 

Consultations:

 

Appointments are available Monday to Friday between 8.30am and 11.30am, and also 2.00pm and 5.15pm and need to be booked in advance for both doctors and nurses. You may also complete Econsult which is available Monday to Friday 7.00am and 11.00am via our website : www.llynfisurgerymaesteg.co.uk

Please ring at 8.00 am for urgent on the day appointments.  For routine appointments, please ring at 8.30 am, which are then available on the same day. Thank you for your co-operation.

If you need to request a home visit, it is important to ring the surgery before 11.00 am.  However, if you are able to come to the surgery it would be preferred, as the Doctor has access to important diagnostic equipment in the surgery which he is unable to carry with him on house calls. (See Patient Responsibilities).

 

 

PRACTICE NURSE-LED CLINICS:-

 

Our Practice Nurses:   Sr Clare Dare (RGN) also run the following Chronic Disease Clinics at Llynfi Surgery and appointments will be arranged when necessary:

Coronary Heart Disease/Asthma / Diabetes / Hypertension / Chronic Obstructive Pulmonary Disease (Spirometry). Minor Illness Clinic.

In addition, we have other Nurse led clinics for Smears (for which appointments are needed).

Child Health Clinic on Wednesday afternoon between 1.30pm and 3.00pm with both Nurse and Health Visitors. These are appointment based clinics.

 

Telephone System:-

 

Llynfi Surgery has one of the latest digital telephone systems.  With this system you will hear a recorded message.

 

NOTE:  Our lines are particularly busy at 8.30 a.m, when booking routine appointments, it is therefore prudent to ring outside these times for Nurse appointments or any other reasons. Thank you for your co-operation, as this allows us to manage incoming calls more efficiently.  

 

If you are ringing to speak to a doctor, the receptionist will take your telephone number and request the doctor to ring you back.

 

Our telephone queuing system helps to lighten the load on the switchboard and shorten the time that patients have to wait on the telephone.

All calls in and out of the surgery are recorded for accuracy and training purposes.

G.P. Training Practice - Llynfi Surgery is a training practice for future general practitioners and at times we have fully qualified doctors spending some time with us before going into practice on their own.  We hope that you will consider these doctors as members of our practice.

PATIENTS WISHING TO REGISTER WITH
LLYNFI SURGERY

 

Application forms are available upon request at our Reception Desk and via our website. All applications will be treated with equal merit.

 

After Surgery Hours:

 

If an emergency arises after the surgery is closed and you need medical advice or need a doctor to call, you can

Ring the usual number:  01656 739023  which will give you the option to divert your call to either

NHS DIRECT WALES* on (0845 46 47)/ https://111.nhs.uk/who can give you general medical advice, or The ABMU Out of Hours Service on (03301239180) who will put you in touch with the doctor on call.

*NHS Direct also have a website www.nhsdirect.nhs.uk which patients may find helpful for many health issues.

Repeat Prescriptions:-

Please contact our prescription ordering hub Monday to Friday between 7.00 am and 17.00 pm to order prescriptions. Please allow 72 hours for processing your repeat request and collecting your medication from your pharmacist.  Do not let your medication run too low, you can order your monthly prescription from up to one week before it is due again. 

If you require your medication any earlier than one week in advance, please contact reception.

When you need to re-order, just circle the items required only. 

Please advise our surgery staff if there are items on your repeat prescription that you are no longer taking.  If you do re-order by post and would like the new prescription returned to you, you must enclose a stamped addressed envelope.  If you mislay your repeat medication request, you can request on a plain piece of paper, with your name, date of birth, address and the items you require.

You can also arrange for your pharmacist to collect your prescription for you and have it made up ready for you to collect.  Please contact your pharmacist to arrange this service.  Note from 1st July 2016 the surgery will not accept prescription requests directly from the chemist.  Patients are required to order their own items directly from the surgery. 

Most medications are authorised for up to one year before you have to see a doctor again to obtain your medication. 

Some medication requires you to have an annual blood check or other tests before the doctor will re-authorise a further year’s supply.  If such a test is due you may find your prescription has a form attached informing you of any tests which you may need to be carried out prior to your appointment with the doctor to re-authorise your medication.

Patients who have access to the Internet on their home computers are now able to order their repeat prescriptions on-line.

For further details please access our web site on-line services : 

 

www.llynfisurgerymaesteg.co.uk

 

Useful Telephone Numbers:- 

Princess of Wales /Maesteg  Hospital                        01656 752752

Neath Port Talbot Hospital                             01639 862000

Morriston Hospital                                          01792 702222

Singleton Hospital                                           01792 205666

Social Services Bridgend                                 01656 642200

 

Access and Location of Llynfi Surgery;-

Within the building steps have been avoided to allow the free use of wheel chairs.  The surgery is situated near the bus station and there is a free car park nearby.  Most of the area is on flat ground apart from the road to Maesteg Hospital, which is along a bus route.  There is also a bus route to Princess of Wales Hospital in Bridgend. 

In the Interest of Hygiene:-

Patients are respectfully requested not to consume food in the surgery.  SMOKING IS STRICTLY NOT ALLOWED.  Dogs are not allowed on the premises other than guide dogs.  We do not allow the use of mobile phones on the premises as this can interfere with the electronic equipment on the premises.

 

The toilet is provided and maintained by the surgery for the comfort of registered patients who need to wait on site for their appointment.  It is not a public toilet.

 

Suggestions and Concerns:- 

We try to provide an excellent service.  If you have a suggestion or a complaint please bring to the notice of the receptionist first.  If she cannot resolve the matter you will be put in touch with the Practice Manager who can hopefully resolve the matter for you.  The surgery has a complaints leaflet available upon request.

 

The Practice Values:-

*          Patients’ medical conditions will be managed in accordance with the highest standards as defined by the profession.  This includes being referred to a specialist where necessary.

*          Patients will be treated with courtesy and consideration by all our staff.  All patient information will be treated as confidential, only being shared with a third party with the signed consent of the patient.

*          Patients will receive appropriate information about their condition and treatment and will have access to information on the services we offer.

*          The Practice will endeavour to educate patients on health care matters whenever possible.

*          Patients will have the right to see their health records subject to the limitations of the law.

*          Partners, nurses and staff will be encouraged to pursue appropriate further training.

*          Partners will pursue the interests of patients in respect of the Local Health Board and / or regional planning issues.

*          The Practice will undertake professional training as a service to the profession.

*          NHS treatment should be readily available locally whenever feasible.

*          Written protocols for the management of common chronic conditions will be followed when appropriate.

*          Patients will be provided with information regarding the services available within the Practice via the Practice Leaflet and the internet.

*          Patients with problems which are considered urgent will be seen the same day.

*          Patients will be encouraged to see their own doctor whenever possible, recognising the problems produced by hospital commitments.

  

The Patients’ Responsibilities:-

*          Patients should attend their appointments at the arranged time.  If this is not possible they should inform the surgery as soon as possible.  Patients more than ten minutes late will not usually be seen.

*          We expect that patients will understand that appointments are for one person only.  Additional appointments should be made for more than one person.

*          Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavouring to keep them healthy.  We give you professional help and advice – please act on it!

*          Requests for help and advice for non-urgent matters should be made during surgery hours only.

*          Home visits should only be requested for patients who are seriously ill or housebound.  It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital.

*          Patients should realise that home visits are made at the doctor’s discretion.

*          Requests for visits and advice at night should only be made for true emergencies.

*          Many problems can be solved by advice alone, therefore patients should not always expect a prescription.

*          We ask that patients treat the staff and doctors with courtesy and respect.  All our staff are doing their best to help you.  Our Practice will not tolerate physical or verbal abuse towards any member of staff.  Abuse of our may result in the patient being removed from our practice list.

 

 

 

 

 



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