LLynfi Surgery Appointment System

Consultations:

 Appointments are available Monday to Friday between 8.30am and 11.30am, and also 2.00pm and 5.15pm and need to be booked in advance for both doctors and nurses. You may also complete Econsult which is available Monday to Friday 7.00am and 11.00am via our website : www.llynfisurgerymaesteg.co.uk

 Please ring at 8.00am for urgent on the day appointments.  For routine appointments, please ring at 8.30am, which are then available on the same day. Thank you for your co-operation.

 If you need to request a home visit, it is important to ring the surgery before 11.00am.  However, if you are able to come to the surgery it would be preferred, as the Doctor has access to important diagnostic equipment in the surgery which he is unable to carry with him on house calls. (See Patient Responsibilities).

 PRACTICE NURSE-LED CLINICS:-

Our Practice Nurses:   Sr Clare Dare (RGN) also run the following Chronic Disease Clinics at Llynfi Surgery and appointments will be arranged when necessary:

Coronary Heart Disease/Asthma / Diabetes / Hypertension / Chronic Obstructive Pulmonary Disease (Spirometry). Minor Illness Clinic.

In addition, we have other Nurse led clinics for Smears (for which appointments are needed).

Child Health Clinic on Wednesday afternoon between 1.30pm and 3.00pm with both Nurse and Health Visitors. These are appointment based clinics.

 

Telephone System:-

Llynfi Surgery has one of the latest digital telephone systems.  With this system you will hear a recorded message.

NOTE:  Our lines are particularly busy at 8.30a.m, when booking routine appointments, it is therefore prudent to ring outside these times for Nurse appointments or any other reasons. Thank you for your co-operation, as this allows us to manage incoming calls more efficiently.  

If you are ringing to speak to a doctor, the receptionist will take your telephone number and request the doctor to ring you back.

Our telephone queuing system helps to lighten the load on the switchboard and shorten the time that patients have to wait on the telephone.

All calls in and out of the surgery are recorded for accuracy and training purposes.

G.P. Training Practice - Llynfi Surgery is a training practice for future general practitioners and at times we have fully qualified doctors spending some time with us before going into practice on their own.  We hope that you will consider these doctors as members of our practice.

PATIENTS WISHING TO REGISTER WITH
LLYNFI SURGERY

 Application forms are available upon request at our Reception Desk and via our website. All applications will be treated with equal merit.

 After Surgery Hours:

 If an emergency arises after the surgery is closed and you need medical advice or need a doctor to call, you can

Ring the usual number:  01656 739023  which will give you the option to divert your call to either

NHS DIRECT WALES* on (0845 46 47)/ https://111.nhs.uk/who can give you general medical advice, or The ABMU Out of Hours Service on (03301239180) who will put you in touch with the doctor on call.

 *NHS Direct also have a website www.nhsdirect.nhs.uk which patients may find helpful for many health issues.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Links To Useful Resources:

https://www.theguardian.com/lifeandstyle/2016/sep/05/gp-appointment-doctor-patient-surgery-health

 

https://www.healthwatch.co.uk/advice-and-information/2015-11-25/10-top-tips-get-most-out-your-gp-appointment

 

https://www.which.co.uk/news/2017/08/10-ways-to-get-the-best-from-your-gp/

 

https://www.carltonhousesurgery.co.uk/wp-content/uploads/2013/10/The-Dos-and-Donts-of-a-GP-appointment.pdf

NHS WalesThis site is brought to you by My Surgery Website